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User Error - Locked out of Account - Customer Service

Curadh de na Capall
Onchu
Curadh de na Capall
Posted On: 10/26/2012 at 07:37 PM

I hate being fat fingered.  I accidently untoggled the 'remember my password' button... and of course the password I was sure I would remember, I apparently don't remember too well.  Oh, and to top things off I deleted the e-mail with my serial number on it so I can't reset it thru the system.

< Stupid

Anyone have experience on the turn around time on customer service tickets?

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Response:

Curadh de na Capall
Onchu
Curadh de na Capall
Replied On: 10/28/2012 at 03:40 PM PDT

FYI - A few hours for the automated system to spit out macro generated reply. Password reset in the morning. Around 16 hours turnaround or so... and without a single snide remark. :)

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